Where the package ship from?
Products are shipped from Sweden.
When will you ship the item?
We‘ll ship the item in 2-3 business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. The ETA is 2-4 working days. But in the event of natural disasters or other uncontrollable factors, it may take more time.
Where we can ship to?
We can ship to Sweden, Denmark and Finland.
Can you declare the parcel as a gift?
No, sorry the courier service does not accept declare as a gift for customs clearance.
VAT or import tax included?
Our product price includes VAT or import tax of your shipping destination.
Additional notice about shipping
This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.
-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 14 days upon product/parcel arrival, and the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost. Pls contact support@keychron.se before sending.
-If it appears as "Delivered" on courier's website (e.g.: POSTNORD) for more than 1 (one) month, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 1 (one) month after it has been "Delivered" on courier’s website.
-To avoid return of shipment, customers are required to provide full name in the information form. The cost of the return will be the responsibility of the customers if the name in the form is incomplete.
For additional questions, shoot us an email at support@keychron.se